This is some key information about how we expect our clients to interact with our team. We are doing this so we can maintain a healthy workplace for our people – which in turn allows us to continue to offer an outstanding service to our hugely valued local community of pet owners.
Nurturing the Human – Animal Bond
Riverside Veterinary Hospital’s mission is to provide our patients, clients, and community with quality veterinary care, progressive and unique treatment options, unsurpassed service, and a personalized experience for both clients and pets. We strive to promote the human-animal bond by improving and comfortably prolonging the lives of the pets we care for, while serving and educating our clients to make each visit enjoyable and beneficial. We are profoundly committed to the work we do, providing a wide-range of medical and surgical services, as well as empowering our clients to make educated and ethical decisions about their pet’s health and lifestyle. We look forward to building and enhancing relationships within our pet community!
AVMA Positive Pet Care Guide
AVMA Positive Pet Care Guide – Download
RVH Cancellation policy
It is the policy of the hospital to monitor and manage appointment no-shows, late arrivals, and late cancellations. Our goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, clients are required to call or leave a message at least 24 hours before their scheduled appointment time. Those who have left a deposit to reserve their appointment will forego any refund if cancellation is not confirmed 24 hours ahead of time, or violation of the “late arrival” or “no show” policy. Notification allows the practice to better utilize appointments for other patients in need of prompt veterinary care.
RVH Late Policy
As a courtesy to others, Riverside Veterinary reserves the right to reschedule your appointment if you are more than 5 (five) minutes late.
Client Code of Conduct
- Be kind & considerate. We will endeavor to have the most generous interpretation for your behavior & we expect the same from you
- Be on-time… (please see our Late Policy and Cancellation Policy above)
- No -isms, -phobias, or bigotry of any kind
- no hate speech or bullying. This includes no profanities or vulgar language.